At TechCanva, our refund policy ensures fairness and clarity for all clients. We are dedicated to delivering top-notch services, but specific conditions govern refund eligibility. This guide outlines your rights and our commitments to you.
Services tailored specifically to client requirements are non-refundable due to their bespoke nature.
Once digital products or services have been delivered, they are not eligible for refunds.
Refund requests made beyond the stipulated support period will not be entertained.
Advance payments are non-refundable once project work starts, reflecting initial efforts and resource use.
Payments for third-party services (e.g., hosting, APIs) are non-refundable, as they follow external policies.
Requests for changes after delivery do not qualify for refunds but can be addressed through paid support.
To request a refund, email us at [email protected] with the following details:
Approved refunds are processed within 10-14 business days, subject to your bank or payment provider’s policies.
If further verification is needed, processing may extend beyond 14 days. We’ll notify you via email with updates.
Our team is here to assist. Contact us at [email protected] or visit our Contact Us page.